Self Storage Bermondsey Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Bermondsey provides storage and ancillary services, including services arranged in conjunction with removal companies and other transport providers. By placing a booking, signing a storage agreement, or using our facilities, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers within the United Kingdom. Additional or different terms may apply to specific services where expressly agreed in writing.
Definitions
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
Agreement means the contract between you and us for the provision of storage and any related services.
Facility means the storage premises and any associated areas where we provide storage units or spaces.
Unit means the individual storage unit, room, locker, container, or space allocated to you.
Services means the provision of storage, and any related handling, access, or support services we may offer, including coordination with removal companies.
We, us, our means Self Storage Bermondsey, the provider of the Services.
You, your means the person, company, or organisation that enters into the Agreement with us.
Booking Process
You may request a booking for storage and any related services by contacting us or completing a booking request through our approved channels. All bookings are subject to availability and our acceptance.
We may request information about the nature, quantity, and approximate value of the goods you intend to store, as well as any special handling requirements or proposed use of the Unit. You agree to provide accurate and complete information and to update us if your requirements change.
A booking is not confirmed until we have accepted it and you have agreed to these Terms and Conditions. We reserve the right to refuse any booking in our absolute discretion, including where we reasonably believe that the goods are prohibited, hazardous, unlawful, or unsuitable for storage.
If you intend to use a removal company or other transport provider to deliver or collect your goods, you remain responsible for coordinating their attendance times with our opening hours and access procedures. We are not responsible for any costs or losses arising from delays, missed appointments, or failures by a removal company or other third party.
Commencement of the Agreement
The Agreement between you and us commences on the earlier of the date we confirm your booking or the date you first bring goods into the Facility. The Agreement continues on a rolling basis, typically month to month, unless a different minimum term has been agreed or the Agreement is terminated in accordance with these Terms and Conditions.
We may ask you to sign or otherwise accept a written storage agreement or licence that incorporates these Terms and Conditions. In the event of any conflict, the written storage agreement takes precedence to the extent of the conflict.
Payments and Charges
You agree to pay all charges for the Services in accordance with our current tariff or any specific pricing agreed with you. Charges may include storage fees, administration fees, insurance charges where applicable, late payment fees, and any additional charges for services such as accepting deliveries or handling goods.
Unless otherwise agreed, storage fees are payable in advance, usually monthly. We may require an initial deposit or prepayment before providing you with access to your Unit. We may also require ongoing payment by recurring method, such as standing order or other approved payment mechanism.
If you fail to pay any amount when due, we may charge interest on the overdue sum at the statutory rate applicable to commercial debts or, where applicable, the interest rate specified in the storage agreement. We may also charge reasonable administration fees in relation to late or failed payments.
If payment is not received within a reasonable time after the due date, we may, after giving you reasonable notice, deny access to your Unit, retain your goods as security, and ultimately exercise a lien or sell or dispose of your goods in accordance with applicable law and the provisions of this Agreement. Any proceeds of sale may be applied towards unpaid charges and reasonable costs of sale, with any surplus held for your account.
Price Changes
We may review and adjust our prices from time to time. Where your storage is on a rolling basis, we will give you reasonable prior notice of any change in recurring charges. If you do not accept the revised pricing, you may terminate the Agreement by giving notice in accordance with these Terms and Conditions and removing your goods before the new prices take effect.
Access and Security
Access to the Facility and your Unit is subject to our security and identification procedures, which may include access codes, keys, security cards, or staff verification. You must keep any access credentials secure, not share them with unauthorised persons, and notify us promptly if you suspect any compromise.
We may monitor the Facility using security systems such as CCTV, access logs, and physical patrols. Such measures are for the general security of the Facility and do not guarantee the safety of your goods. You acknowledge that the Facility is a shared environment and that reasonable security measures cannot eliminate all risks.
We reserve the right to change opening hours, temporarily restrict access, or close the Facility where reasonably required for maintenance, safety, security, or compliance with legal requirements. We will seek to provide reasonable notice where practicable.
Use of the Unit
You may use your Unit solely for the purpose of storing goods in accordance with these Terms and Conditions. You must not use the Unit or Facility for any residential, office, industrial, retail, or manufacturing purpose, or as a place of business for receiving the public.
You must not store in the Unit any goods that are hazardous, illegal, perishable, explosive, corrosive, flammable, malodorous, radioactive, or otherwise dangerous, including but not limited to gas cylinders, fireworks, fuels, chemicals, firearms, live animals, plants, or any goods that may attract vermin or pests.
You must ensure that all goods are properly packaged and, where appropriate, protected against damage, dust, damp, and temperature variations. You are responsible for loading, stacking, and securing your goods safely within the Unit and must not exceed any load limits or obstruct access ways or safety equipment.
Insurance and Risk
The goods you store in the Facility remain at your sole risk. You are responsible for arranging and maintaining adequate insurance cover for the full replacement value of your goods while they are stored with us and while they are in transit to and from the Facility, including when handled by any removal company or other third party.
We do not provide insurance cover for your goods unless expressly agreed in writing and paid for as an additional service. Where we facilitate or introduce an insurance option, any such cover is subject to the terms and exclusions of the relevant insurance policy or arrangement.
You acknowledge that certain risks, such as theft, fire, water damage, vermin, and natural events, may occur despite reasonable security and maintenance measures, and that our liability in relation to such events is limited as set out in these Terms and Conditions.
Liability and Limitation of Liability
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
Subject to the above, our total liability to you in respect of any claim arising out of or in connection with the Agreement, whether in contract, tort, negligence, or otherwise, shall be limited to the lower of the following amounts: the total storage charges paid by you to us in the six months preceding the event giving rise to the claim, or a fixed monetary cap stated in your storage agreement, where applicable.
We shall not be liable for any loss of profit, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss or damage, whether foreseeable or not, arising from or in connection with the Services or the Agreement.
We are not responsible for any loss or damage caused by your failure to properly pack, secure, or protect your goods, or by any inherent defect in the goods themselves. We are also not liable for any act or omission of a removal company or other third party, even if we have recommended or introduced them.
Customer Responsibilities
You must comply with all rules and regulations we may reasonably introduce from time to time in relation to the safe and orderly operation of the Facility. This may include rules about loading areas, parking, use of equipment such as trolleys, and conduct while on the premises.
You must keep your Unit clean and in good condition and must not cause damage to the Facility or any equipment. If you or your agents cause any damage, you may be responsible for the reasonable cost of repair or replacement.
You must not do anything in or around the Facility that may be illegal, cause a nuisance or disturbance to others, or compromise safety or security. We reserve the right to require anyone acting in a disruptive, abusive, or unsafe manner to leave the premises.
Waste Regulations and Prohibited Disposal
You must not use the Unit or Facility for the disposal of waste or unwanted items. General rubbish, packaging, or discarded goods must be taken away by you or by your removal company. You must not leave waste in common areas, car parks, loading bays, or corridors.
You are strictly prohibited from storing or abandoning hazardous or controlled waste at the Facility. This includes chemicals, oils, solvents, paint, batteries, electrical equipment requiring special disposal, medical waste, or any material subject to special waste regulations.
If you leave any waste or prohibited items at the Facility, we may remove, treat, or dispose of them at your expense. You agree to reimburse us for all reasonable costs and any regulatory charges or penalties arising from your failure to comply with waste and environmental regulations.
Removals and Third Party Services
Where you arrange for a removal company or other third party to deliver goods to or collect goods from the Facility, you remain responsible for their actions while on our premises. You must ensure they comply with our safety and access requirements.
Any contract you enter into with a removal or transport company is separate from your Agreement with us. We are not a party to such contracts and are not responsible for any loss, damage, delay, or additional charges arising from those services, even where we provide contact details or general information about local providers.
We may, at our discretion, assist by granting access to a removal company on your behalf where you have authorised them to enter your Unit. We may require suitable evidence of your authority. Our role in such access is limited and does not imply responsibility for supervising or handling your goods.
Cancellations, Termination, and Vacating the Unit
You may cancel a provisional booking before the agreed start date, subject to any non-refundable fees specified at the time of booking. Where consumer cancellation rights apply under UK law, you may also have a statutory cooling-off period, details of which will be provided where applicable.
After the Agreement has commenced, you may terminate on giving the notice period specified in your storage agreement, or, if none is specified, by giving us reasonable written notice, usually not less than 14 days. You remain responsible for all charges due up to the end of the notice period and until you have removed all goods and returned any keys or access devices.
We may terminate the Agreement by giving you reasonable notice, usually not less than 30 days, or immediately in serious cases of breach, illegal activity, non-payment, or where continuing to provide the Services would risk safety, security, or legal non-compliance.
On termination, you must vacate the Unit by the agreed date, remove all goods, and leave the Unit clean and free of waste. If you fail to do so, we may remove and store, sell, or dispose of any remaining goods in accordance with applicable law, and charge you for any reasonable costs incurred.
Right of Entry
We and our authorised representatives may enter your Unit in the following circumstances: in an emergency or where we reasonably believe there is a risk to safety, property, or the environment; where we suspect illegal activity or breach of these Terms and Conditions; where required by law, regulation, or lawful authority; or to carry out inspections, repairs, or maintenance, provided reasonable notice has been given where practicable.
Where access is required for non-urgent reasons, we will seek to give you prior notice and, where appropriate, provide you with the opportunity to be present. Any such entry will be conducted with due care and respect for your property.
Data Protection
We may collect and process personal information about you for the purpose of managing your booking, administering the Agreement, maintaining security, and complying with legal obligations. This may include CCTV recordings, identity documents, and contact details.
We will handle personal data in accordance with applicable data protection laws in the United Kingdom. Further details of how we use and protect your information may be provided in a separate privacy notice.
Changes to These Terms and Conditions
We may update or amend these Terms and Conditions from time to time. Where your storage is ongoing, we will notify you of any material changes that may affect your rights or obligations. Continued use of the Services after such notice will constitute your acceptance of the updated terms. If you do not agree to the changes, you may terminate the Agreement in accordance with the cancellation and termination provisions.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or these Terms and Conditions, except that if you are a consumer resident in another part of the United Kingdom, you may also be entitled to bring proceedings in your local courts.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.
Any failure or delay by us in exercising any right or remedy under the Agreement shall not constitute a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.
You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or transfer our rights and obligations to another provider as part of a business transfer, provided that your rights under the Agreement are not materially affected.
These Terms and Conditions, together with any written storage agreement and any confirmed booking details, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, understandings, or representations, whether oral or written.
